FAQs | EVERYTHING YOU NEED TO KNOW BEFORE ARRIVING TO LORETO

How do I get to Loreto from the USA or Canada?

Loreto has an International Airport with direct flights from Los Angeles (Alaska Airlines), Phoenix and Dallas (American Airlines), and Calgary, Canada on Fridays (WestJet in Nov to May), and Domestic Mexican flights from Tijuana ( San Diego CBX), Guadalajara, or La Paz (Volaris). It is usually best to book direct with each airline.

How do I get to and from the airport to the Casitas?

There are always taxis and Vans waiting at the airport curb to bring you into town. There is a rate board by the exit doors. Check the rates and VERIFY the rate for your party before getting in the car or Van. You may also rent cars at the airport. Our Address is 69 Calle Davis Norte at the corner of Agua Dulce street. Closest main street is Benito Juarez. All the drivers should know us. To return to the airport for your departure, we will call a shuttle for you. Cost is 350 pesos for 1-4 pp. ( Different Taxi union provides this service on the return trip only). Commercial Transportation services can be found online.

What should I bring with me?

Bring your Passport with 6 month min before expiration!!!, favorite coffee and snacks, as the selection here may be poor and prices are high for American type snacks and crackers. Do NOT bring meats, fruits or vegetables, or foods not in their original packaging. Fishing gear must be checked. Bring a medium cooler with a hinged lid if you are taking fish home with you. Fish cannot be stored in your Casita freezer but all our Captains will quick freeze your catch and deliver it to you 1 hr before your departure.

What basic items are in my Casita?

In the kitchen- Coffee filters, Cofee bean Grinder, electric teapot, french press, sugar and creamer, blender, toaster, can opener, wine bottle opener, wine glasses, ice trays, basic kitchen utensils and cookware, bowls, colanders, cutting board, knife set, tableware, napkins, toothpicks, paper towels, vegetable peeler, and cheese grater. In the bedroom there are extra pillows and blankets, reading lamps, alarm clock, small safe. In the bathroom - kleenex, washcloths, shampoo, lotion, and soap. Small personal Beach cooler and Yoga mats on request.

When is the best time to visit Loreto?

The answer to that question depends on what you want to do while you are here. November to April is the best time to do land based outdoor activities such as hiking, road trips to San Javier, Mulege tour, Yellowtail Fishing, and mule rides in the desert. Diving and snorkelling is good but you may want a light wetsuit. May-October is the best time for swimming, snorkeling and diving, and Dorado sportfishing.

Is Loreto safe?

Those who have strolled the cobblestone streets and sat in restaurants while listening to locals greet each other know that this charming town is one of the safest in Mexico. It’s an ideal destination for travelers looking for all the beauty and excitement of a Mexico vacation but without crowds of tourists. Our property is closed to foot traffic and outside visitors making it even more private!

What about WiFi and Telephone calls to USA or Canada?

We have Fiber optic internet which works pretty good 99% of the time. It always works the best in the central Palapa area near the main antenna where we have lights and a large table. Service inside your Casita is usually a bit slower but acceptable for email. To stream or download use the central area outside. We have a complimentary landline phone in our guest library to call USA, Canada, or Mexican numbers. Toll free 800 numbers are not free in Mexico. Your cell service should work if you sign up for international service before arriving. Whats App and Wi Fi based calling works well as we have excellent internet.

Is there secure parking?

Yes, our coumpund is secure and gated, we have space for your personal car or a rental car behind the main house. We do not have space for boats or trailers but there is a storage yard very close.

Will I need electrical converters?

No, Electrical current is 110V, the same as in the US and Canada. Charging stations are located on each side of the bed and there are plenty of outlets in each Casita and in the patios.

Are there complimentary bicycles on site?

Yes, we have 8 beach cruisers or city bikes to use in town on paved roads only anytime. They are for town use only, not dirt roads or on the beach. If you want a helmet or bike lock, bring one with you. Most people just keep the bikes within sight as restaurants have outdoor seating and it is easy to watch the bikes. Bikes are not for use in the town square and malecon, those areas are for pedestrians. Mountain bikes for offroad use can be rented in town.

Is smoking allowed on the property?

Smoking is not allowed indooors in any casita or under the Palapa, but we can set up a smoking area on your personal outdoor patio away from the central area.

Where can I find information about the activities around the Hotel?

Enjoy all the fun Loreto has to offer! We can help you to arrange most tours in Loreto or guide you to the right people for Fishing and Whale Watching. No fees or commissions. See the Activities Page for ideas for Tours and Things to do! Book directly online for the Dive shops.

Can I store my fresh fish catch in the Casitas?

No, the Casita Freezers are for guest's Ice and food and will never be useful again for our guests once fish has been frozen or stored in there and left fishy odors. All our Captains will fillet and bag your fish and deliver it frozen or smoked an hour before your departure. Fresh fish fillets to eat that night can be double bagged and put in a bowl in the fridge section.

Can I use US Dollars around town? What about credit cards?

US dollars are accepted most everywhere but if you want pesos to get the very best exchange rate, then there are ATM's that will give you pesos on your Debit card. Be sure to call your bank before arriving. Try to bring some money in small denominations and the bills cannot have any damage or writing on them. Credit /Debit Cards are accepted at the larger grocery stores, liquor stores, and many restaurants. Most fishing Captains, Island boats, Taxis, and our Van driver take cash only. Commercial tour companies may take CC. This is Mexico and the official currency here is only the Peso, so for Small purchases , tips, ice cream, etc- Bring Pesos. You can order pesos from your Bank at home. There is a Fee to get Pesos from the Mexican ATM machine for most Bank Cards- check with your bank if not sure.

Is there a bank or ATM near El Tiburon Casitas?

There is a BBVA ATM and bank in the main plaza just two blocks from the Casitas, and Azteca bank 5 blocks away on Juarez st, a Banamex ATM located at Ley Grocery store and a BBVA ATM in the Hotel Santa Fe market. There is also an Intercam Branch and ATM on Hwy 1. There is a cash exchange store across the street from Pescador Market. There is a fee to use any Mexican ATM machine, the fees vary at each one depending on the banking company.

If we have friends/family that are staying at another property in Loreto, can they come over and use the pool and facilities?

No, we ask that only registered guests use our facility for any reason.

Is it safe to drink the water at El Tiburon Casitas?

Yes, the city water is usually safe, but just to be sure, unlimited filtered water is provided in each Casita for drinking, ice cubes, coffee, etc.

Is it safe to walk around Loreto day and night?

Loreto is safe for foreign tourists, and the people in our town are always helpful to foreigners! Those who have strolled the cobblestone streets and sat in restaurants while listening to locals greet each other know that this charming town is one of the safest in Mexico. It’s an ideal destination for travelers looking for all the beauty and excitement of a Mexico vacation but without crowds of tourists.

Are Pets allowed?

No, sorry we do not accept pets.

Should I rent a car?

It is not necessary, (the property is within easy walking distance of the marina, town square, Loreto Mission, restaurants, shopping, and the beach), but if you would like to do some exploring on your own outside of Loreto (to Mission San Javier, Mulege, Bahia de Conception, a remote beach, etc..) then you may rent a car at one of several rental agencies in town or at the airport. In peak seasons rent online before arriving. Our private Van driver will also take you anywhere you want to go, just ask us to call him.

What about housekeeping/ Laundry?

Daily maid service is included and mandatory. We have the cleanest Casitas in Loreto! Laundry service is also available on site for a small fee, your clothes will be washed and folded, returned same day.

What is the cancelation policy?

Reservations are final once paid for, therefore we recommend trip insurance if you think you may not travel or need to cancel and would like your 50% deposit returned or if in the last 60 days your entire payment. Reservations are transferable and we will do our best to resell your casita if you do have to cancel. We only have 4 casitas and do not have the flexibility to accept cancellations at all if we are sold out, it is Peak Season, or it is a Holiday week. Consider trip insurance if you are not sure about your travel.

EVERYTHING YOU NEED TO KNOW BEFORE ARRIVING!